How can we help?

Our customer service team. Find answers below or get in touch directly.

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For order questions, returns, warranty claims, or anything our FAQ doesn't cover. We typically reply within 4 business hours.

support@getnasalix.comMon-Fri, 9am-5pm AEST

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Getting started

How do I set up my Nasalix for the first time?

Charge the device fully (about 90 minutes the first time) using the included USB-C cable. Once charged, fill the clean-water tank with lukewarm distilled or filtered water, add one saline packet, and shake gently to dissolve.

Press the power button once to turn on. The device starts on Gentle mode by default. Lean over the sink, place the soft pillow against one nostril, breathe through your mouth, and press the start button. Switch sides after 15 seconds.

What pressure level should I start with?

Always start on Gentle. Most first-time users find it surprisingly strong even on the lowest setting. After 3–4 sessions you can move up to Standard if you want more flow. Deep is for experienced users with significant congestion.

Why does it sting the first few times?

Stinging usually means the saline concentration is off or the water is too cold. Use the full saline packet with exactly 280ml of lukewarm water (not cold, not hot). Once the saline matches your body's natural salinity, the sensation disappears.

If stinging continues after correcting the water and saline, try the Gentle pressure setting and tilt your head slightly more forward.

Using your device

How often should I use Nasalix?

Once daily is the standard recommendation, ideally in the morning. During allergy season or active congestion you can use it twice a day, morning and evening.

Daily use is what unlocks the long-term benefit. Sporadic use will give you short-term relief but won't shift chronic conditions.

Can I use it when I have a cold or sinus infection?

For a regular cold, yes — and many users find it accelerates recovery. For a confirmed sinus infection, see your GP first. Nasalix supports recovery but isn't a treatment for acute infections.

Cleaning & care

How do I clean the device?

After every session, run the auto-clean cycle by holding the power button for 3 seconds. This rinses both tanks and the internal pathway. Empty both reservoirs and leave the device open to air dry.

Once a week, deep clean by running a 50/50 white vinegar and water solution through a full auto-clean cycle, followed by two clean water rinse cycles.

Is Nasalix dishwasher safe?

The pillow and removable tanks are top-rack dishwasher safe. The main device body contains electronics and should never be submerged or put in the dishwasher.

Saline & refills

Do I have to use Nasalix-branded saline?

No. The device works with any isotonic nasal saline. NeilMed sachets, Flo Saline, FESS, generic chemist saline, or homemade saline all work fine.

We sell branded packets because they're convenient and pre-measured for our 280ml tank. But the device is designed to be saline-agnostic.

Orders & shipping

How long does shipping take?

Orders placed before 2pm AEST ship same day from our Sydney warehouse. Standard delivery is 2–5 business days across Australia. Express delivery (1–2 days) is available at checkout.

Do you ship internationally?

Currently we ship within Australia only. International shipping to New Zealand, the UK, and the US is coming in late 2026. Sign up for our newsletter to be notified when it launches.